Boutique Policy




DELIVERY
We use USPS, UPS or FEDex on all orders in the United States.

We offer FREE SHIPPING for all US orders of $100 or more. Free shipping is automatically applied at checkout. 

For Metro Areas please expect your parcel to arrive within 2 -4 Business Days after dispatch.

For Regional Areas please expect your parcel to arrive within 3-5 Business Days after dispatch.

Please specify in the delivery instructions at the Checkout if you would like your parcel to require a signature. If you are not at home and your parcel requires a signature, the courier service will leave a instructions advising you on how to collect your parcel from your local post office. 

 

RETURNS & EXCHANGES

All full-priced items can be returned for a refund within 7 days of receiving your parcel, or exchange.

To make a return or exchange, email us at jala@thebguide.com and we will email you a return label, simply send the package back to us within the timeframe above with a copy of your sales slip.

In order to receive a refund or exchange, your return items must meet the following conditions: 
  • must be new and unworn 
  • must be returned within 7 days of receiving the order
  • must not be marked as a Final Sale item on our website (this is in the product description and applies to all styles which are reduced to $20 and under)  
  • must not have make-up or tan marks 
  • must not have a smell

Upon return we'll inspect items- any returns which fail to comply with the above will be sent back to you. 

The cost of return shipping and a $5.00 restocking fee is at the customer's expense - we can not refund or add credit for the cost of return postage. 

We can not process returns until your item is received by us. 

We value our customer's satisfaction and do everything within reason to create a fun and hassle free shopping experience. 💃🏽